Berger House, 129 Park Street 700017 Kolkata IN
Berger Paints
Berger House, 129 Park Street Kolkata, IN
+9118001036030 https://cdn1.storehippo.com/s/5ebbeb40984bf5412014650d/ms.settings/5256837ccc4abf1d39000001/5ec7811e47a129b9c8a9eaeb-480x480.png" ecom@bergerindia.com
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FAQ's

ONLINE ORDERING - FREQUENTLY ASKED QUESTIONS

HOW CAN I PLACE AN ORDER?

Placing an order with shop.bergerpaints.com is easy.

  • Firstly, please select the items you wish to purchase then click the Purple “Add to Cart” button to add the item in your cart. Continue doing the same process with any other items you wish to purchase. For paints, you will need to select Colour (Shade), Pack Size and Quantity.
  • Once your shopping is complete, click on the “Cart” icon at the top right of the page to confirm your order.
  • Select “Place Order” to checkout.
  • You will then be redirected to either create a new account if not already registered or login to your existing account to proceed with your order. Follow the options given at the bottom of the page to complete the process.
  • You will be then prompted to the “Address” page. Follow the prompts to complete the process.

Please go through our Terms of Use for further details.

HOW CAN I MAKE THE PAYMENT ONLINE?

When purchasing online with shop.bergerpaints.com, you can make the payment via the following methods:

  • Debit Card
  • Credit Card
  • Net Banking
  • UPI Apps (PhonePe, Paytm, Google Pay etc.)
  • EMI (Available only through select brands), provided by the Payment Gateway
  • All the leading E – Wallets

Please go through our Terms of Use for further details.

IF I MAKE THE PAYMENT VIA CREDIT CARD, ARE MY DETAILS PROTECTED AND SECURE?

To ensure that online purchases are secure and protected, all transactions on shop.bergerpaints.com site are processed using CCAvenue. This is an online payment gateway that encrypts your card details in a secure, hosted environment. Protecting your personal information and the orders placed through the shop.bergerpaints.com website is our priority. To help ensure that your shopping experience is safe, simple and secure, shop.bergerpaints.com website uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled, then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of your internet browser you will see it begin with 'https:' instead of the normal ‘http:’ - this means that you are in secure mode and environment.

Please go through our Terms of Use for further details.

ARE YOUR PRICES IN Indian Rupee (INR)?

All pricing is in Indian Rupee.

DO YOUR PRICES INCLUDE GST?

All prices include GST.

ORDER INFORMATION:

  • If your item is dispatched locally, you will receive a notification along with an OTP. When the delivery boy comes to your doorstep, he places all the paint buckets, tools etc just outside the door. Then once you are satisfied with products, quantity etc, you can share the OTP with him verbally, and he will enter it in his app. Upon successful validation of OTP, the order is marked as delivered.
  • If your order is dispatched via third party logistics, we will receive the tracking ID for your order.

Please go through our Terms of Use for further details.

CAN I CANCEL OR CHANGE AN ORDER?

Once an order is placed it cannot be cancelled or changed. Please contact our Customer Care Service team on (1800 103 6030) or email us (consumerfeedback@bergerindia.com) for further assistance.  

HOW CAN I CONTACT shop.bergerpaints.com?

Phone: 1800 103 6030.

Email: consumerfeedback@bergerindia.com  

Head Office Address

Berger House, 129 Park Street,

Kolkata- 700017.

RETURNS, REFUNDS and EXCHANGE Policy:

Once and order is placed, it cannot be cancelled. However, you can get in touch with our Customer Care Service team via phone (1800 103 6030) or email (consumerfeedback@bergerindia.com) for further assistance. Please click here to read the terms of Use in further detail.